Find answers to all your questions at kriya, right here

To open an account at kriya, you need an active mobile number and a valid email address. You will be required to provide your name, date of birth, and a preferred password in the registration form. Any adult residing in Bangladesh can register on this platform. For identity verification, you may later be asked to provide your national ID card or passport details. The entire registration process takes just a few minutes to complete.

Kriya supports Bangladesh's popular mobile banking methods, including bKash, Nagad, and Rocket. It is also possible to add funds to your account via direct bank transfer. Minimum deposit amounts and method-specific limits are detailed on the Promotions page. All transactions are completed through encrypted, secure channels, keeping your financial information protected. After depositing, your account balance is typically updated within a few minutes.

After submitting a withdrawal request at kriya, processing is generally completed within 1 to 24 hours. Withdrawals via mobile banking are typically the fastest. Bank transfers may take a bit longer, depending on the bank's processing time. Before withdrawing, make sure your account is fully verified, as withdrawals from unverified accounts may be delayed. If you experience any issues, please contact our support team.

New members at kriya are automatically eligible for a welcome bonus after their first deposit. The bonus amount and terms are always kept up to date on the Promotions page. Wagering requirements must be met before using the bonus, and these are clearly stated on the Promotions page. The welcome bonus can only be claimed once per account. Make sure to use your bonus before it expires.

If you forget your password, use the "Forgot Password" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Once you enter the code, you can set a new password. Your password should be at least 8 characters long, and using a mix of uppercase letters, lowercase letters, and numbers is recommended for security. If you have trouble resetting your password, contact our support team directly.

If a game fails to load, first check your internet connection and refresh the page. Clearing your browser's cache and cookies often resolves many issues. On mobile, try fully closing the app and reopening it. Make sure your browser or app is updated to the latest version. If the problem persists, go to the game lobby page or contact our support team.

Kriya places the highest importance on responsible gaming and gives every player the opportunity to set their own limits. Daily, weekly, or monthly deposit limits can be set from your account settings. There is also an option to temporarily pause your account for a set period if needed. For more details on responsible gaming, please visit our Responsible Gaming page. Enjoy entertainment while keeping yourself and your family safe.

No, each individual may only have one kriya account. Creating multiple accounts is against our Terms & Conditions and may result in account suspension or termination. If you are having trouble accessing your account, please use the password reset option or contact our support team instead of creating a new account. We monitor all accounts strictly to maintain a fair and safe environment for all members.