Data Protection Policy

Kriya Privacy Policy — How is your data kept secure?

Last Updated: January 2025

What information do we collect and why?

Personal Identity Information

When you open an account with kriya, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and maintain account security. Retaining this data is a legal obligation required to comply with applicable laws and regulations in Bangladesh. Your information is never sold or shared with any third party. All data is stored on secure, encrypted servers and can only be accessed by authorized personnel.

Financial Transaction Information

Payment information required during deposits and withdrawals is collected, such as bKash, Nagad, or bank account numbers. This information is used solely to complete transactions and prevent financial fraud. No full card numbers or PINs are ever stored on our servers. International-standard security protocols are followed for processing financial data. Your transaction history can only be viewed by you and our authorized audit team.

Device & Usage Information

The device you use to log in, your IP address, and browser information may be collected automatically. This data helps detect unauthorized access and protect your account. It is also used to improve site performance and analyze user experience. Non-personally identifiable information may be used for statistical purposes. In accordance with our cookie policy, you can manage cookies at any time from your browser settings.

How secure is your data and what are your rights?

Data Protection Methods

We use SSL encryption and advanced firewalls to keep all user data secure. Our servers undergo regular security audits, and any suspicious activity is monitored in real time. Data backups are performed regularly to prevent data loss. Our technology team monitors system security around the clock. In the event of a security breach, you will be notified immediately.

User Rights

You have the right to request access to, correction of, or deletion of your personal information. You can update much of your information directly from your Account Settings. Even after account closure, certain data may be retained for a specified period to meet legal requirements. To unsubscribe from marketing communications, you may submit a request via email at any time. If you have any concerns about your data privacy, please contact our support team.

Data Sharing with Third Parties

We never sell your personal information or share it without authorization. Only limited data may be shared with authorized partners for payment processing or legal compliance. Any third-party partners are required to adhere to our privacy standards. Your information is not provided to any external organizations for advertising or marketing purposes. Data is not shared with law enforcement agencies except in response to lawful requests from government or regulatory authorities.

About Policy Changes

This privacy policy may be updated from time to time, and any changes will be published on this page. You will be notified at your registered email address for significant changes. The date of the most recent update will always be shown at the top of the policy. Continued use of the site after a policy change constitutes acceptance of the updated policy. If you have difficulty understanding any part of the policy, please contact our support team.

SSL Encryption Secure Data Storage Personal Privacy Secure Payments No Selling of Data to Third Parties Regular Security Audits 24/7 Support Mobile-Friendly Security SSL Encryption Secure Data Storage Personal Privacy Secure Payments No Selling of Data to Third Parties Regular Security Audits 24/7 Support Mobile-Friendly Security

Answers to Common Privacy Questions

No, kriya never sells your personal information to third parties. Your data is used solely for providing platform services, ensuring security, and meeting legal obligations. For payment processing, only the necessary information may be shared in a limited capacity with authorized partners, who are also bound to uphold our privacy standards.

After account closure, we retain certain data for a specified period to fulfill legal and regulatory obligations. Once that period has passed, your data is securely deleted. If you wish to request data deletion, please contact our support team and we will walk you through the detailed process.

You can directly update your name, mobile number, and email from your account's profile settings. Changing certain sensitive information may require identity verification. For any complex changes, contact our customer service team and they will assist you promptly.

Yes, kriya uses cookies to improve site functionality and user experience. Session cookies help maintain your logged-in state, and performance cookies are used to measure site speed and stability. You can disable cookies at any time from your browser settings, though doing so may limit certain features.

Have more questions? We're here to help

For any questions about our privacy policy or data protection, visit our support page or open an account directly to start enjoying a safe experience.

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